Recently Molly (our eldest daughter) started answering the phone and even using the phone to call people. I am excited but this should come with some type of training that is necessary.
As I recently called home and Molly answered, it was a flat and almost non-responsive "hello" with subsequent 1 word responses instead of an object-oriented conversation.
The main thing I want her to do is perform a proper greeting, find out who is calling, and connect that person with the person they are looking for otherwise take a message.
I guess it doesn't help that Sallie Mae is the most frequented caller...
I guess it doesn't help that Sallie Mae is the most frequented caller...